On September 10, 2024, at 7:45 a.m., a fire broke out at a data center in Singapore, initially traced to an explosion of lithium batteries. The fire department completed the evacuation by 8:15 a.m., and the blaze led to partial service disruptions in the data center. Alibaba reported that while its disaster recovery systems functioned properly, some services required manual migration. Estimated losses are around $5 million. Government and relevant agencies are conducting a thorough investigation to ensure data center safety and preventive measures.


NEWS

On the morning of September 10, 2024, a fire broke out at a data center in Singapore, triggered by an explosion of lithium-ion batteries, disrupting some of Alibaba’s online services. Reports indicate that the fire started around 7:45 a.m. local time in the battery room of the facility.

Digital Realty, the operator of the data center, reported that the fire alarm was triggered at 7:45, and all on-site personnel were safely evacuated by 8:15 with no injuries reported.

The Singapore Civil Defence Force responded promptly, and affected businesses were instructed to activate their disaster continuity plans. According to Alibaba Cloud, anomalies in Availability Zone C of its Singapore region were detected at 10:20 SGT, leading to abnormal functioning of some cloud services.

The fire and elevated temperatures resulted from the lithium battery explosion. Alibaba stated that its disaster recovery and failover procedures worked as intended, though some users would need to manually migrate workloads away from the affected area.

The estimated financial losses from this incident amount to approximately $5 million, primarily due to damage to data center equipment, service disruptions, and business interruptions.

Efforts are ongoing to reduce temperatures in the data center, and relevant authorities are handling the aftermath of the fire. This incident underscores the importance of 24/7 monitoring of data centers to prevent and mitigate similar fires.


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